Privacy Policy

How we collect, use, and protect your personal information.

Last updated: January 2024

Introduction

runtime-grid ("we", "our", "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

  • Submit a service request or booking form
  • Contact us via email or our contact form
  • Request a quote for equipment repair or calibration
  • Provide equipment for service

This information may include your name, email address, postal address, company name, and details about your audio equipment.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device, including:

  • IP address and approximate geographic location
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website address

How We Use Your Information

We use the information we collect to:

  • Process and manage your service requests
  • Communicate with you about your equipment and repairs
  • Provide quotes and invoices
  • Improve our website and services
  • Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Courier services for equipment collection and delivery
  • Payment processors for transaction processing
  • Professional advisors (accountants, lawyers) as necessary
  • Authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Service records are typically retained for seven years for warranty and reference purposes.

Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Request restriction of processing
  • Data portability

To exercise these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date and will be effective as soon as it is accessible.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

runtime-grid
Unit 14, Westgate Industrial Estate
Vincent Drive, Birmingham B16 8PE
Email: [email protected]